Customer service refers to the support and assistance provided to customers before, during, and after their purchase of products or services. It encompasses a range of activities designed to enhance customer satisfaction, ensure a positive experience, and address any inquiries or issues that may arise. Effective customer service involves clear communication, problem-solving skills, empathy, and responsiveness to customer needs. It can take various forms, including in-person support, phone assistance, live chat, email correspondence, and self-service options. The goal of customer service is to foster good relationships with customers, encourage repeat business, and build brand loyalty. Overall, it plays a critical role in a company’s reputation and success in the marketplace.
Delivery delays on Uber Eats are increasing, raising concerns among users. The issue stems from a disconnect between high demand and a decreasing supply of delivery drivers. Experienced drivers like…